Emotional intelligence is the innate potential to feel, use, communicate, recognize, remember, describe, identify, learn from, manage, understand and explain emotions.
Social and personal competencies are vital for a healthy and productive life. Self-awareness, optimism, and empathy can enhance satisfaction and productivity at work and in other aspects of life. The workplace is the ideal setting for the promotion of these competencies in adults because work plays a central role in their lives. Not only do most of us spend the largest portion of our waking time at work, but our identity, self-esteem, and well-being are strongly affected by our work experiences.
The workplace also is an ideal place for promoting social and emotional competencies because it often is there that people feel their lack most keenly. When people realize that social and emotional abilities hold the key to greater career success, they become eager to develop those abilities. At the same time, as employers recognize that their profit depends on the emotional intelligence of their employees, they become amenable to launching programs that will increase it.
The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance. Goleman's model outlines four main EI constructs:
Self-awareness — the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions.
Self-management — involves controlling one's emotions and impulses and adapting to changing circumstances.
Social awareness — the ability to sense, understand, and react to others' emotions while comprehending social networks.
Relationship management — the ability to inspire, influence, and develop others while managing conflict.
Goleman includes a set of emotional competencies within each construct of EI. Emotional competencies are not innate talents, but rather learned capabilities that must be worked on and developed to achieve outstanding performance. Goleman posits that individuals are born with a general emotional intelligence that determines their potential for learning emotional competencies. (Mayer, Roberts, & Barsade, 2008).
Humans need understanding. We also need to understand why people do things. Therefore we need to teach all students and all future parents; all lawyers, all judges, all politicians and all police this message:
"You will never understand a person by judging them. You will never understand a person by labeling them. You will never understand a person by insulting them. You will never understand a person by invalidating them. You will never understand a person by giving them orders. And you will never understand a person by punishing them."
Social and personal competencies are vital for a healthy and productive life. Self-awareness, optimism, and empathy can enhance satisfaction and productivity at work and in other aspects of life. The workplace is the ideal setting for the promotion of these competencies in adults because work plays a central role in their lives. Not only do most of us spend the largest portion of our waking time at work, but our identity, self-esteem, and well-being are strongly affected by our work experiences.
The workplace also is an ideal place for promoting social and emotional competencies because it often is there that people feel their lack most keenly. When people realize that social and emotional abilities hold the key to greater career success, they become eager to develop those abilities. At the same time, as employers recognize that their profit depends on the emotional intelligence of their employees, they become amenable to launching programs that will increase it.
The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance. Goleman's model outlines four main EI constructs:
- Self-awareness — the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions.
- Self-management — involves controlling one's emotions and impulses and adapting to changing circumstances.
- Social awareness — the ability to sense, understand, and react to others' emotions while comprehending social networks.
- Relationship management — the ability to inspire, influence, and develop others while managing conflict.
Goleman includes a set of emotional competencies within each construct of EI. Emotional competencies are not innate talents, but rather learned capabilities that must be worked on and developed to achieve outstanding performance. Goleman posits that individuals are born with a general emotional intelligence that determines their potential for learning emotional competencies. (Mayer, Roberts, & Barsade, 2008).Humans need understanding. We also need to understand why people do things. Therefore we need to teach all students and all future parents; all lawyers, all judges, all politicians and all police this message:
"You will never understand a person by judging them. You will never understand a person by labeling them. You will never understand a person by insulting them. You will never understand a person by invalidating them. You will never understand a person by giving them orders. And you will never understand a person by punishing them."
"Seek first to understand then to be understood"